The Inn at Aspen

I thoroughly enjoyed my stay at the Inn. There were a lot of mixed reviews but I can say for sure that my room was clean, and my stay was smooth. I suggest requesting an updated room with hardwood floors, you must upgrade/request in advance and they will surely accommodate. Room had a big bed, microwave and fridge. For the price, it was awesome and has everything you need. Coffee/tea in the mornings and free rides to anywhere around Aspen. If you are staying here, be sure to take classes/ski at Buttermilk, the convenience of waking up and being steps from the slopes is awesome. Especially as a first time skier, this was a great way to start my trip. I would highly recommend this place to anyone!

I stayed here for business one night because everything else in town was full. The room was not clean and one of the beds was not made. There were folded sheets on the nightstand. I slept in the other bed and in the morning closed the bathroom door to take a shower. There were a pair of panties on the floor behind the bathroom door. I complained to the desk in the morning while checking out and they just kind of shrugged and didn't offer any kind of compensation. I still travel for work, but I will not use this hotel again.

This is a beautiful property very convenient to downtown Aspen. As a solo female traveler I felt very safe at this hotel. I visited just as the aspen trees were starting to turn yellow, but not peak leaf season. The property is a very comfortable layout. I had a first floor room with a door that walked out onto a patio with a view of the ski lifts. That was fantastic. However, the room had a bit of a housekeeping issue. There was some trash I assume was left behind by the last guests. The carpet had quite a few stains, and the hairdryer was the kind that attaches to the wall but it was not attached. It was very low power and did not work well. I also love a bath in the evenings, and the tub didn’t hold water, which was a disappointment. I did enjoy the provided robes. Very comfy. I was told at check in I could let them know the next morning if I wanted to opt in for a late check out (2 pm) for a $30 fee. The normal check out time is 11 am. The next morning I was told by someone different that was only an option at check in. I didn’t argue, not worth my time. The lady that gave me the wrong info the previous day was sitting right there and did not speak up. The hotel was quiet and also provided coffee in the early mornings. During my visit the restaurant didn’t open until 8 for breakfast.

First, a couple of caveats. I didn’t fully appreciate the fact that the rooms are potentially units owned by different people, so amenities, decor, issues, etc. will vary. Second, I’m not a skier and was here during the off season - really just spending an afternoon and night in Aspen on my way to Estes Park so I wasn't even going to be hiking there. So I’m probably not the typical tourist staying here. Now, with that out of the way, I will say that the Inn was a mixed bag. The young woman at check-in was really friendly, but when we asked if she could recommend any vegetarian/vegan restaurants downtown, she said no, she didn’t know of any. I just found it a bit odd, that someone at the front desk of a hotel in a resort area, wouldn’t have recommendations for the guests. It was also a bit of a red flag that they required a $200 deposit in case of damage to the room. Our room was on the first floor with a door to a patio right at the foot of the ski lifts. The room felt really run down, old, out of date, chipped and worn furniture, etc.. The bathroom door was a panel door, but the piece you pull out to close it was broken off, so you couldn’t close the bathroom door. It didn’t feel dirty exactly, but it didn’t feel clean either. A little grimy. The TV remote wasn’t working, so we called the front desk and asked for new batteries. We were told someone would bring them to use, but they never did. We finally just went down to the front desk and asked for them. As it turned out, the remote just didn’t work, but we were able to use the TV by the using the controls on the TV - old school! Lol. The best way for me to describe it, is it felt like we were staying in well-used dorm room where the students had done a lot of partying. We ended up eating dinner there, and were pleasantly surprised that they had a decent salad on the menu. But, if you don’t eat meat the smell of it bothers you, get ready. The whole hotel smells like BBQ. But dinner was pleasant enough. The shuttles to downtown were a really great amenity and the drivers we had were wonderful. Given how expensive things are in Aspen, it was a good enough choice for us, but I’m really glad it was only one night. If you’re on a budget and not there for a long stay, it’s probably fine. I’d be concerned at how rowdy things might get during the busy season - having to pay a security deposit for possible room damage indicates there’s been some wild events there. And the room definitely bore the scars. So again, a bit of a mixed bag - not terrible, but not great. Certainly not what I expected for a hotel just outside of what's supposed to be a very upscale resort town.